Privacy Policy

LAST UPDATED: 23 December, 2024

This Privacy Policy (“Policy”) applies to all applications, products, and services (collectively, the “Services”) owned and operated by CovertCat, LLC (“CovertCat,” “CommentCraft,” “we,” “our,” or “us”). It describes how we collect, use, and disclose your information, as well as your rights and choices regarding your Personal Information. By using our Services, you agree to the terms of this Policy. If you do not agree, please discontinue your use of the Services.

1. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. For material changes, we will make reasonable efforts to provide advance notice unless immediate updates are required by law or urgent circumstances. If you do not agree with the revised Policy, you may stop using the Services. Once posted, the updated version supersedes all prior versions, and your continued use of the Services constitutes acceptance of the revised Policy.
By using the Services, you agree to this Privacy Policy. Changes will be indicated by a revised “LAST UPDATED” date, and it is your responsibility to review the Policy periodically for non-material updates.

2. Information We Collect

2.1 Personal Data

We may collect Personal Information that identifies or could identify you, such as:

  • Name, Email Address, Phone Number, and Postal Address
  • Any Other Information you voluntarily submit via forms or in communications with us

2.2 Usage Data

When you interact with our Services (including via mobile apps), we may automatically collect:

  • IP Address, Browser Type/Version, Pages Visited, and Timestamps
  • Unique Device Identifiers, Diagnostic Data, and Usage Details (e.g., operating system, mobile carrier, and how you engage with our features)

We use this information to improve and personalize your experience, optimize performance, diagnose technical issues, and ensure our Services function securely and efficiently.

3. How We Use Your Personal Information

We process your Personal Information to:

  1. Provide, maintain, and enhance the Services, including functionality, updates, and personalized features.
  2. Communicate with you regarding critical updates, support, account-related issues, or service-related offerings.
  3. Fulfill contractual obligations you have with us, such as delivering purchases or requested features.
  4. Perform internal activities, including auditing, data analysis, research, fraud prevention, and troubleshooting.
  5. Develop aggregated, anonymized data for analytics, statistics, and internal research, without using personally identifiable information for external marketing.
  6. Facilitate mergers or acquisitions by evaluating or executing asset transfers where Personal Information may be involved.

Except where you explicitly opt in, we do not use your Personal Information for external marketing. If you interact in public areas of the Services, any data you share may become visible to others. By default, you consent to receiving communications from us (e.g., updates, promotions), but you can adjust your preferences at any time.

4. Legal Basis for Processing

Where applicable law requires, we rely on one or more of the following legal grounds:

  • Consent: You have voluntarily agreed to specific data processing.
  • Contractual Necessity: Processing is needed to perform a contract or provide requested Services.
  • Legal Obligations: We must comply with applicable legal or regulatory requirements.
  • Legitimate Interests: Our business interests—or those of third parties—unless overridden by your rights and freedoms.

5. Disclosure of Personal Data

We may disclose your Personal Data:

  • As required by law, in response to valid legal requests, or if we believe in good faith that such disclosure is needed to protect our rights, investigate wrongdoing, safeguard individuals or the public, or defend against legal claims.
  • During business transfers, such as mergers, acquisitions, or asset sales, in which case we will notify you via email or a prominent website notice of any resulting changes in data ownership or usage.
  • With your explicit consent, if you agree to share your data with a specified party or for a specific purpose.

6. Security of Your Personal Data

We use technical, administrative, and physical safeguards to protect your data, potentially storing it on encrypted cloud servers in the U.S. or Europe. Our staff and authorized third-party contractors are required to follow industry-standard security practices. While we strive to secure your information, no method of electronic transmission or storage can guarantee absolute security. We maintain incident-response plans for addressing any security breaches that may occur.

7. Your Data Protection Rights

Depending on your jurisdiction, you may have rights to:

  • Access, Update, or Delete your Personal Information
  • Rectify Inaccuracies
  • Restrict or Object to certain data-processing activities
  • Request Data Portability
  • Withdraw Consent where processing is based on consent

To exercise these rights, contact us at the email below. We will act on such requests in accordance with applicable law.

8. Data Retention

We retain Personal Information only as long as necessary to fulfill the purposes described in this Policy or to comply with legal obligations, resolve disputes, or enforce agreements. Retention periods are determined by the nature of the data, the purpose for its collection, and legal or contractual requirements.

9. Third-Party Services

We may share data with trusted third parties who help us operate or support the Services (e.g., payment processors, analytics providers, email service platforms). These entities must protect your data according to our instructions and legal obligations and may not use it for other purposes without your consent.

10. User Access and Control

You may request to update or remove your Personal Information from public-facing areas or terminate your account by contacting us. While we aim to respond promptly, some data may be retained to meet legal obligations, resolve disputes, or enforce our agreements.

11. Cookies and Tracking Technologies

We use cookies, beacons, tags, and scripts to improve the functionality and performance of our Services, understand user interactions, and gather demographic data. Persistent cookies remain after you close your browser, while session cookies expire once you do so. You can manage cookie preferences in your browser settings; however, disabling cookies may limit the Services’ functionality. Web beacons or similar tracking methods may be used to measure email responsiveness or certain website interactions.

12. Children’s Privacy

Our Services are not directed to individuals under 13. We do not knowingly collect Personal Information from children. If you believe your child has provided us with such data, please contact us immediately. Upon confirmation, we will promptly delete the information. Where required by local laws, we may seek verifiable parental consent before collecting or using a child’s data.

13. Contact Information

If you have any questions, concerns, or suggestions about this Privacy Policy or our data practices, please email us at [email protected].